Terms & Conditions

Thank you for trusting TruVUE Productions with all your content needs. To ensure a smooth experience, please review our terms and conditions. By using our services or website, you agree to these guidelines.

  • BOOKING POLICY

    To begin booking a project, simply complete the Project Detail Form HERE. Once received, our team will provide a proposal through email detailing the scope of work and estimate. After reviewing the proposal, you can confirm your booking by submitting payment or providing verbal confirmation.

    Please be aware that if we do not receive payment or confirmation, we will not proceed with the coordination of your project. Lastly, our team requires at least 24 hours to properly coordinate your project. For any rush bookings, a rush fee will apply.

  • CANCELLATION POLICY

We understand that plans can change, and we strive to accommodate those changes whenever possible; with that being said, we maintain a 24-hour cancellation policy to ensure smooth operations and respect the time and resources invested.

If you cancel with less than 24 hours' notice, we reserve the right to retain the deposit and/or up to 50% of the project fee to cover the time and preparation already dedicated to your project. Should you wish to reschedule, we will do our best to accommodate you, but please note that additional fees may apply, particularly for last-minute changes, and rescheduling is subject to availability.

  • PAYMENT TERMS

    All payments must be made in accordance with the terms outlined in the project proposal. We require full payment before allowing the download of any content. While we will provide a preview, the final files will only be made available for download once the full payment has been completed.

    TruVUE offers the following payment methods for your convenience:

    • Credit Cards

    • Cash

    • Checks

    • Venmo

    • Paypal

    Please ensure that payments are made promptly to avoid delays in the delivery of your project.

  • COPYRIGHT AND OWNERSHIP

    All photographs and media created by TruVUE Productions are our exclusive property and are protected by copyright laws. We retain all rights to the images and media produced by us. Unless otherwise agreed upon in writing, we reserve the right to use any and all photographs and media for promotional purposes.

    You agree not to reproduce, distribute, modify, display, or sell any of our photographs or media without our prior written consent. Any unauthorized use or reproduction of our work will be subject to legal action.

  • CLIENT SATISFACTION AND RESOLUTION POLICY

At TruVUE Productions, we are committed to delivering high-quality content tailored to your needs. While we strive to meet or exceed expectations, we recognize that in rare cases, the final product may not fully align with your vision. If you are not satisfied with the content provided, we encourage you to contact us within 7 days of delivery to discuss your concerns. Our team will work with you to address any issues and explore possible revisions to ensure a positive outcome. We are dedicated to finding a resolution that works for both parties.

  • CLIENT RESPONSIBILITIES

    As our valued client, it is important that you provide us with accurate information regarding your project requirements. Additionally, please inform us of any special requests or specific requirements you may have to ensure that we can meet your expectations effectively.

    Your collaboration and communication are essential for the successful completion of your project. By providing accurate information and communicating any special requests or needs, you help us deliver the highest quality of service tailored to your preferences.

  • DELIVERABLES

We provide a clear and comprehensive project proposal that outlines all deliverables, including the format and type of content to be provided. Unless specifically agreed upon in advance, RAW images or footage are not included as part of the final deliverables. We believe in delivering polished, high-quality content that reflects our professional standards. Should you wish to obtain RAW files after project completion, we ask that you reach out to discuss further, as additional fees may apply. Please note that all deliverables were clearly defined within the original project scope, and any requests outside of this will be considered separately.

  • LIMITATION OF LIABILITY

    We are not responsible for any loss or damage to property or persons that may occur during the photography or media session. You agree to indemnify and hold us harmless from any and all claims, damages, expenses, and liabilities arising out of our services.

  • CONFIDENTIALITY

    Your privacy and confidentiality are of utmost importance to us, and we are committed to safeguarding your information with the highest level of care and integrity. We take the confidentiality of your information seriously, and we pledge to maintain the confidentiality of all information provided to us by you, whether personal or project-related. Rest assured that we will not disclose any of your personal information to third parties.

  • MODIFICATIONS

    TruVUE Productions reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

    By continuing to use our services or access our website after any modifications to these terms and conditions, you acknowledge and agree to be bound by the updated terms. We encourage you to review these terms periodically for any changes.

  • GOVERNING LAW

    This Agreement shall be governed by and construed in accordance with the laws of the state of California.

    If you have any questions or concerns regarding these terms and conditions, please do not hesitate to contact us. We are committed to providing clarification and assistance.

    You can reach us: